Privacy Policy
Our practice is committed to maintaining the confidentiality of your personal health information.
We collect information such as your name, date of birth, contact details, and medical history to provide high-quality healthcare. This information is stored securely in our clinical software system and is only accessed by authorised staff.
We may share your information with:
- Pathology and radiology providers
- Specialists and allied health professionals
- Government agencies where required (e.g. Medicare)
We will not disclose your information without your consent unless required by law.
You have the right to:
- Access your health records
- Request corrections to your information
For privacy concerns, please contact our practice directly.
This policy complies with the guidelines of the Office of the Australian Information Commissioner.
2. Fees & Billing
We are a fully bulk billing medical clinic, providing affordable and accessible healthcare for our community.
Eligible Medicare patients are bulk billed for standard GP consultations and many common services, including:
Skin checks
Iron infusions
IUD insertion and removal
Implanon insertion and removal
This means eligible Medicare patients have no out-of-pocket cost for these services.
Private Fees
Some services are not covered by Medicare and may attract a private fee.
WorkCover & TAC Appointments
Patients attending for WorkCover or TAC matters must provide a valid claim number. If you do not yet have a claim number, an upfront consultation fee applies:
$150–$180
Once your claim is approved and a valid claim number is provided, future consultations may be billed directly to the insurer where applicable. Patients without a claim number must pay on the day of consultation.
Overseas Students
We support overseas students with approved Overseas Student Health Cover. For eligible OSHC patients, we offer no upfront consultation fees, with direct claiming through your private health insurance where available. Please bring your insurance card or policy details to your appointment.
Did Not Attend Policy
Please call the clinic or reply to your confirmation text at least 2 hours before your appointment if you are unable to attend.
If you do not attend your appointment or fail to provide enough notice, a Did Not Attend fee may apply:
Appointment Day DNA Fee
Weekdays $40
Weekends $50
3. AFTER-HOURS CARE POLICY
After Hours Care
If you require medical care outside our opening hours, please use one of the following services:
- Call 13SICK (13 74 25) for a bulk-billed home doctor service
- Call 1800 022 222 for advice from Healthdirect Australia
- In an emergency, call 000 or attend your nearest emergency department
4. RESULTS & RECALL POLICY
Results & Recalls
Patients are required to make an appointment to discuss test results.
Our practice will contact you if your results are urgent or require follow-up.
If you have not received your results within a reasonable timeframe, please contact the clinic. We also provide reminder systems for:
- Preventative health checks
- Chronic disease management
- Follow-up appointments
5. APPOINTMENTS & CANCELLATION POLICY
Appointments
Appointments can be made:
- Online via HotDoc
- By calling our clinic
Walk-in patients will be accommodated where possible.
Cancellations
We require at least 2 hours’ notice for cancellations. Failure to attend may result in a cancellation fee.
6. COMPLAINTS & FEEDBACK POLICY
Complaints & Feedback
We value your feedback and are committed to improving our services.
If you have a concern, please speak with our reception team or practice manager.
If you are not satisfied, you may contact:
Health Complaints Commissioner
We take all complaints seriously and will respond promptly.
7. INTERPRETER SERVICES
Interpreter Services
We support patients from all cultural backgrounds. If you require an interpreter, we can arrange one through:
Translating and Interpreting Service
Please inform reception when booking your appointment.
8. ACCESSIBILITY
Accessibility
Our clinic is wheelchair accessible.
We aim to provide a comfortable environment for all patients, including those with disabilities.
Please inform us if you require any assistance.
9. INFECTION CONTROL
Infection Control
We follow strict infection control protocols to ensure patient safety.
If you have symptoms of an infectious illness, please inform reception prior to your visit.
10. EMERGENCY INFORMATION
Emergency
In a medical emergency, please call 000 or attend your nearest emergency department.